CoS LetterHead Medallion

The Cloisonne Medallion is cast from a mold, the colored sections are filled with the enamel and then fired at a high heat. Polishing and metal plating are used to complete the work. Because it is crafted from a mixture of materials, it's important to use care when cleaning your cloisonne Medallion pieces. Cloisonne are not meant to be worn next to the skin for long periods of time. The PH balance in your skin can affect the finish of the medallion. Use a very soft, lint-free cloth and plain water with unscented mild soap to clean and polish your cloisonne enameled pieces. Do not use any type of chemical or abrasive cleaner on cloisonne jewelry. The chemicals and abrasives can etch the enamel and damage the finish. Do not soak or wear the cloisonne medallion in water (no swimming or bathing) since chemicals will eventually damage it. Store cloisonne items in separate compartments or jewelry bags to keep the delicate surface of the enamel from getting scratched by your other jewelry. We offer a Clear Protective Coating to help protect the medallion from damage for a much longer period of time, keeping the medallion looking its best. If you are sensitive to certain metals (a metal allergy), Cloisonne Medallions are not your best choice, we would suggestion looking at our Hell Forged Steel Collection.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.